FAQs

 

MIRACLE WHITE GLOW VITAMINS (Glutathione)

What age is it safe to take the Miracle White Glow Vitamins?

We recommend users to be 18 years old and above, before they take Miracle White Glow Vitamins.

 

Is it safe to take Miracle White Glow Vitamins?

Yes. Miracle White Glow Vitamins is 100% safe and FDA Approved. Millions of Filipinas have fallen in love with Miracle White & its amazing “miracle” glow effect on the skin. 

 

What is Miracle White Glow Vitamins made of?

We use a Pearl Collagen capsule — we use a luxurious proprietary blend of ingredients packed with vitamins, minerals & antioxidants that make your skin GLOW.

 

Does the Miracle White Glow Vitamins have side effects?

No, our product is FDA Approved. There are no harmful side-effects to taking our Miracle White Glow Vitamins. However, if you have medical conditions, please consult your doctor prior to taking. 

 

How many capsules should I take daily?

We recommend 2-3 capsules for the first 7 days. Then 1-2 capsules as maintenance.

 

Can I still go out in the sun even if I am taking Miracle White Glow Vitamins?

Yes of course! But please note that by doing so, this may slow down the skin brightening process. 

 

How can the Miracle White Glow Vitamins help me?

  • helps brighten your skin
  • gives a rosy glowing radiance
  • restores our skin’s natural glow
  • brightens dull, dry skin
  • fights & reduces acne
  • lightens stubborn acne scars
  • corrects uneven skin tone & melasma
  • helps minimise pores 
  • moisturises dry skin
  • detoxifies & cleanses the body
  • packed with vitamins, minerals & antioxidants
  • gives the skin a youthful bounce
  • stimulates natural collagen production
  • protects skin from pollution damage & harmful free radicals
  • helps regulate blood pressure
  • detoxifies & promotes healthy liver

 

OTHER PRODUCT/INGREDIENT

Where are your products manufactured?

Miracle White products: Made in Japan, with globally sourced ingredients.

Nature’s Gift Australian Barley, 100% made from naturally sourced in Australian Barley.

M&Co. Cosmetics: Our products are designed in New York, USA, with globally sourced ingredients.

 

Are your products natural?

When possible, we choose naturally derived ingredients over synthetics in all formulations.

 

Do your beauty products use parabens or sulfates?

Miracle White does not use parabens or sulfates in any of our products.

 

Do you test products on animals?

We do not test any of our products on animals. All of our products are proudly cruelty free.

 

Are the products safe to use for all skin types?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

 

Are your products safe?

Yes, all our products have been tested by board certified dermatologists and have all passed industry standard & safety testing. 

All our supplements (Miracle White Glow Vitamins, Nature’s Gift Nutri-C, Australian Barley, M&Co. Cosmetics) are all FDA Approved and 100% safe. 

 

What temperature do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.

 

ORDERS

Do you ship Nationwide (Philippines) during Covid-19 Pandemic?

Yes, we are fully operational. We offer FREE SHIPPING all over the Philippines. Please see our delivery schedule below:

Metro Manila: 2-4 days

Luzon: 4-6 days

Visayas: 6-8 days

Mindanao: 8-10 days

Islands: 10-15 days

*please do note that 1.) your items may arrive earlier than the said delivery time, as we are working very hard to get you your orders right away 2.) these days are working days, so weekends don’t count. 

 

Do you ship internationally?

With the current situation caused by the Covid-19 Pandemic, we are currently not shipping internationally. But we hope to resume serving our international customers soon.

 

Can I only purchase products through the website?

You can purchase all our products (Miracle White, M&Co. Cosmetics, Nature’s Gift Pharma) on www.projectglow.ph & through MESSAGING any of our social media accounts:

facebook: https://web.facebook.com/mco.cosmeticsofficial/ 

instagram: @miraclewhiteglutathione | @naturesgiftpharma | @mco.cosmetics

 

How much is shipping?

For orders PHP 1,499 and above, it is FREE SHIPPING nationwide.

For orders below PHP 1,499, shipping fee will be determined at checkout, depending on your location. Or you may send us a message in the chat box to inquire.

 

How long before I can receive my order?

The processing time for orders is 72 hours. After your order has been shipped, delivery time within the Philippines are below:

Metro Manila: 3-5 days

Luzon: 5-7 days

Visayas: 7-10 days

Mindanao: 10-15 days

Islands: 10-15 days

*please do note that 1.) your items may arrive earlier than the said delivery time, as we are working very hard to get you your orders right away 2.) these days are working days, so weekends don’t count. 

 

Can I change my order?

Please contact hello@projectglow.ph as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed.

 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

 

Can I return my order?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Project Glow reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours after receiving it. Customers must include photos of the issue and a screenshot of your order confirmation email.

 

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

 

Why was I charged twice?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically.  However if it still remains and you are positive you only placed one order, please send us an email to hello@projectglow.ph with a screenshot of the duplicate charge for further assistance.

 

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high amounts of orders being processed daily. If you have not received your order confirmation email after 24 hours, please contact us at hello@projectglow.ph with your inquiry.

 

What forms of payment do you accept?

We accept online payments through Visa, Mastercard, American Express, Paypal, Bank Deposits & GCash. We also accept Cash on Delivery (for metro manila orders only). 

 

My items arrived damaged, what should I do?

Please contact us immediately, within 48 hours receiving the order, at hello@projectglow.ph .Please provide us with your order number and some photos of the damage product/s.

 

I received incorrect item/s what should I do?

Please contact hello@projectglow.ph within 48 hours receiving the order, so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item you received.

 

What’s your return policy?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Project Glow reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that any product/s arrive damaged, the customer must contact customer service within 48 hours of receiving the item/s. Customer must include photos of the issue and a screenshot of your order confirmation email. 

 

My package is stuck and tracking shows no movement, what do I do?

For orders within the Philippines, package can only be considered lost if there has been no movement for 10 business days from the day it was shipped.  Please send an email to hello@projectglow.ph if your shipment shows no movement from the carrier's tracking information. 

 

I put the wrong address on my order, please help!

Please be careful when entering your shipping address, Project Glow will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

How can I find out more information about a product?

Product details can be found on the product page but if you have more questions, please free to message us on the chat box of this website, or through any of our social media handles.

  

CUSTOMER ACCOUNT

Do I have to set up an account to place an order?

No. You do not have to have an account to place an order.

 

How do I create an account?

You can create your Project Glow account by visiting https://projectglow.ph.com/account/register

 

How do I subscribe or cancel my email subscription?

You can easily subscribe to emails by visiting projectglow.ph located at the footer. If you want to cancel/unsubscribe, you can click unsubscribe by locating the "Unsubscribe" link within the email subscription.

 

I forgot my password, what do I do?

To reset your password, go to https://projectglow.ph/account/login and click on “Forgot your password?” above the sign-in button. You will then be prompted to enter your E-mail address you used to create your account. Once you submit, you will receive an E-mail notification with a link to reset your password. Once you’ve done this, you can log in with your new password as normal on this page: http://projectglow.ph/account/login

 

PRODUCT/INGREDIENT

Where are your products manufactured?

Miracle White products: Our formulas are made in Japan, with globally sourced ingredients.

Nature’s Gift Australian Barley, 100% made from naturally sourced in Australian Barley.

M&Co. Cosmetics: Our products are designed in New York, USA, with globally sourced ingredients

 

Are your products natural?

When possible, we choose naturally derived ingredients over synthetics in all formulations.

 

Do your beauty products use parabens or sulfates?

Miracle White does not use parabens or sulfates in any of our products.

 

Do you test products on animals?

We do not test any of our products on animals. All of our products are proudly cruelty free.

 

Are the products safe to use for all skin types?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

 

Are your products safe?

Yes, all our products have been tested by board certified dermatologists and have all passed industry standard & safety testing. 

 

What temperature do these products need to be stored at?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive heat.